Terms & Conditions
BOOKING CONDITIONS
When you book with MIndcatcher there’s an agreement between us. That agreement is based upon our booking conditions and other policies.
No amount of words, however, are as effective as a good, open and honest relationship - that's what we want with you. Your expectations should be high, and we’ll always aim to exceed them. If things go wrong, for any reason, we’ll work hard to put them right - quickly and effectively.
1. Payment & Agreement
The agreement between you and Mindcatcher begins at the point where a payment is made, whether in part or full, and is when these booking conditions apply from. This agreement is with you, as the person who made the booking, and you are responsible for ensuring any parent/carer relating to this booking are aware of, and accept, these booking conditions.
2. Balance Payments
Payment is taken in full
3. Confirmation
Your Booking confirmation confirms what you have booked. Please check it, including dates, location and child details. Responsibility for all booking details lies with the person who made the booking. Consumer Rights - as you’re booking a service with specific dates, the 14-day cooling off period does not apply, however if your confirmation is not what you expected please tell us within 5 working days, we’ll change it if we can, or refund you if we can’t. After 5 working days our normal cancellation and booking amendment terms will apply.
4.Cancellation
Cancellations and Curtailment (*For additional COVID-19 terms, please see Clause 7)Cancellations can be done 7 days before the date of your booking. Please note that cancellations will be refunded via credit note on future bookings. You can do this via email to deborah@mindcatcher.co.uk for all cancellations.
5. *COVID-19 Cancellation of Camp. In the event a camp cannot proceed due to the COVID-19 pandemic, you will be able to claim a credit note. In accordance with National guidance, parents must be ready and willing to engage with the NHS Test and Trace process. If your child displays symptoms, you must book a test, report to camp any positive result and self-isolate as required. We are obliged to report any positive cases of COVID-19 to OFSTED. Should your child not be able to attend camp due to testing positive for COVID-19 or required self isolation you will be able to claim a refund or credit note, depending on your preference. Camp request for isolation. If there is a confirmed case of COVID-19 at camp, we may have to ask your child to isolate if advised by NHS Test and Trace that it is necessary. In the event that this happens we will issue you with a refund or a credit note, depending on your preference.
6. Photography / Video footage
We may take photographs and video footage at the workshop to use for training and promotional purposes. Where possible, we will post photos to our social media platforms for you to view, but please note we cannot guarantee your child will appear on these. To exclude your child, we must be informed via the Essential Information form before your child begins at the workshop/camp
7. Health and Safety
In order to maintain appropriate standards of health and safety, children with certain medical or physical conditions or those who cannot demonstrate the required skill competence may not be allowed to participate in some activities. In such cases we will always provide alternative activities. Relating to the COVID-19 pandemic, parents/carers will be asked to confirm prior to attendance that their child has not been asked to self-isolate by NHS Test and Trace, had symptoms or a positive test result over the previous 10 days, had contact with someone that has had symptoms or a positive test result over the previous 14 days or returned from a country not on the travel corridors list in the past 14 days
8. Your Child’s Information
At the time of booking full and accurate information about the child’s DOB, medical, physical or behavioural needs, or any other additional needs, must be provided. Failure to do so may result in the child being excluded from certain activities. In some circumstances we may have to cancel the booking and no refund will be paid. All information given will be treated in complete confidence.
9. Child Protection
MIndcatcher staff have a duty to respond if they suspect a child may be suffering from or makes a disclosure about abuse. In this event staff will contact the relevant local authority and act on their advice.
10. Staff Ratio
Mindcatcher ratio of staff to children exceeds all statutory requirements. The actual ratio varies between activities, age groups and workshops. Mindcatcher does not offer any higher staff:child ratio than 1:10, irrespective of any child’s specific needs.
11. Liability and Personal Property
SportsTech does not accept liability for personal injury or the death of any person unless directly caused by the proven negligence of the company or its servants, in this event our liability insurance provides cover of up to £1 million. Mindcathcer will not take responsibility for the loss or damage of any items of personal property brought onto the workshop as our insurance does not cover personal items.
12. Exclusions and Late Collection
Mindcatcher reserves the right to charge you £5 for 15 minutes that you are late to collection your child.; we are only registered to have children on site until 5pm. No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result.
13. Programme and Activities
From time to time we may need to amend our activities, services, dates and venues for reasons within or outside our control. In these circumstances. Please note that not all activities appear on the timetable daily, therefore if you are booking individual days we cannot guarantee specific activities on particular days.
14. Surcharge
Mindcatcher reserves the right to surcharge published prices if there is an increase in the rate of VAT above 20% prior to the commencement of the holiday.
15. Policies and Procedures
Copies of Mindcatchers’ policies and procedures are available on our website: www.mindcatcher.co.uk
16. Complaints
Mindcatcher is committed to ensuring every child has such an amazing experience they can’t wait to come back. If you or your child are not entirely satisfied with the service we provide, then we want to be the first to know. If there’s a problem while your child is still at the camp we can almost always resolve it. We cannot change the situation after the event, so please talk to the staff member who covered that session promptly if you have any complaint. If your child is still at the workshop and the problem persists, please contact our manager. If the problem is still not resolved, please write to Mindcatcher Education hello@mindcatcher.co.uk within 10 days of your child’s last day with us. You can be assured that your complaint will be taken very seriously. In the unlikely event your complaint is still unresolved, you may wish to contact Ofsted on 0300 123 1231 or write to Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD. Refunds and compensation will only be made if Mindcatcher is proven to have been in breach of these terms and conditions, and it is proven further that they were not capable of remedying that breach and as a result the child was withdrawn from the camp. Please note: verbal abuse of office or workshop staff will not be tolerated and bookings cancelled with immediate effect.
17. Data Protection
MIndcatcher acts as a Data Controller for the purposes of the GDPR. To process your booking, we need to collect personal details about you and all the children on your booking. This data will be used to contact you in the event of an emergency and to accommodate any additional needs. It is your responsibility to ensure that you have permission to pass on these details. Additionally, we’d like to hold and use some of your details for future marketing purposes (full details of how we may use your data are available in our Privacy Policy); we’ll ask for your consent to this when you register your details with us.